Free Shipping
wlparts.ca offers free shipping for most of our products. There are no additional fees whatsoever for any of the products marked with a “Free Shipping” label as shown on the “Select Shipping Destination” dropdown. However, for oversize items or for shipments to certain remotelocations that our shipping courier does not have easy access to, we may charge an additional fee.

For the select products that fall under the “Free Shipping” label, wlparts.ca is essentially paying for the shipping cost. In the event of a return the customer will be responsible for the shipping fees back to wlparts.ca and will be reimbursed the difference between the product price and the original shipping fee which was incurred. Please understand that free shipping is a cost that is incurred by wlparts.ca as a gesture to help customers save. However, if customers receive a wrong or defective item they will be reimbursed the entire amount.

Insurance
All products shipped from us are fully insured at NO extra cost to customers. This is just another way to ensure our customers are completely satisfied!

PO Box
Most of our products cannot be shipped to a P.O Box. We deal with each order on a case by case basis. In the event that customers only have a P.O Box address there are solutions such as shipping to the nearest shipping courier station or an alternative address. Please give us a call for more information, as each situation varies.

Order Process
Total Delivery Time = Processing Time + Shipping Time

Honesty is the best policy, and we always strive to be as straightforward as possible. Typically after a product is purchased, it takes 2-6 business days for customers to receive it (Canadawide). However, some special order products may require additional processing days plus 2-3 weeks shipping period (shipment may take longer if being shipped to a remote area). Please contact us regarding any questions.

US Shipping
US customers can order any product from our website. However, the customer will be charged in Canadian dollars. Customers will also be responsible for paying their respective state taxes on the purchase. Our system does not automatically calculate US tax rates into the price. You will be charged the appropriate tax rate after your order is placed (we will send you a follow-up email requesting payment of the tax. Your order will not be shipped out until this is paid.

Taxes
Customers are not charged customs or duties for any products. Canadian customers may be required to pay Canadian taxes on selective products available on the wlparts.ca website. Once an item is processed through checkout, applicable tax rates are calculated.